Why the Computer Repair Industry is Broken (And Why FirstAidPC is Fixing It)

Let’s be honest – the computer repair industry has a problem.

Most people have had at least one nightmare experience:

• You get overcharged for something that should’ve taken 20 minutes.

• You get upsold unnecessary parts you never asked for.

• You wait weeks for a repair that should’ve been same-day.

• Or worse, your so-called “repair” shop just tells you to buy a new laptop instead.

Sound familiar?

At FirstAidPC, we see this every single week when frustrated customers come to us after being let down elsewhere. And frankly, we’re tired of it.

The Dirty Secrets of Computer Repair Shops

Here’s the controversial truth nobody in this industry wants you to know:

1. Big brands profit from repairs failing.

   
   

   If you take your laptop to a high street tech chain, nine times out of ten they’ll tell you it’s “beyond repair” and suggest a brand-new machine. Why? Because they’d rather sell you a £900 laptop than fix your current one for £90.

2. Hidden charges are everywhere.

   
   

   Many repair shops advertise “free diagnosis” – but then sting you with a surprise “inspection fee” when you decide not to go ahead. That’s not free – that’s trickery.

3. Your data isn’t safe.

   
   

   Shockingly, some repair shops don’t treat your personal data with care. We’ve heard horror stories of sensitive documents being snooped through or, worse, lost completely because the shop wiped the drive without asking.

This is why so many people have stopped trusting repair shops – and why FirstAidPC was created.

Why FirstAidPC is Different

We built FirstAidPC to be the antidote to a broken industry. Here’s how we work differently:

• Transparent pricing. No hidden fees, no surprise add-ons – just honest quotes before any work is done.

• Repair first, replace later. We don’t push new machines unless absolutely necessary. If it can be fixed, we’ll fix it.

• Fast turnarounds. Most laptop and PC issues are solved within 24–48 hours – not weeks.

• Your data = your property. We treat every customer’s files with the same care we’d treat our own. No snooping, no wiping without permission.

• Local service, global expertise. Whether you’re down the road in London or across the globe with FirstAidPC Global, you get the same trusted service.

The Bottom Line

The truth is, the repair industry doesn’t want businesses like us around – because we break their model.

We don’t overcharge. We don’t waste time. And we don’t tell you to throw away a perfectly good computer just to sell you a new one.

At FirstAidPC, we believe in fixing what’s broken – not breaking your trust.

So the next time your laptop slows down, your screen cracks, or your PC won’t start, don’t hand it over to someone who sees you as a cash machine.

Hand it over to FirstAidPC – the repair service that’s on your side.

📞 Call us today or book online – and see why more people are ditching the “big names” and choosing FirstAidPC.